User Tools

Site Tools


pc_troubleshooting

If you want to send us your comments, please do so. Thanks
More on comments


PC troubleshooting

Memory speeds compatability

Unwanted noises

If the computer makes unwanted noises check every part gently. Do not put much strain on the parts.
Check for noise when the case is standing and lying
Check:

  • The fans by stopping them for a moment by
    • Disconnecting the power of the fan. Beware to do this for a very short moment for the CPU fan otherwhise the CPU might be unrecoverable damaged by overheating
    • Putting your finger on the center part. Watch out for the bladed!
  • The cabling
  • The plating of the case
  • The motherboard
  • The addon cards

If something is found work out a way to eliminate the noise. Some ideas

  • Reroute cabling
  • Put something between the plating
  • Untighten screws of fans or tighten them a bit
  • Replace the fan which generates the niose

Prevention

Make shure the cabling does not put strain on connectors and other parts in the computer

Lets get to work

On this page you find a guide on how to debug a malfunctioning PC. This guide can be a bit confusing and abstract so you need to think what needs to be done in which order when you encounter an issue. Any comments are welcome.

Check if the PC operates normally after each step if there was an abnormality

Intel to AMD

and vice versa

If you had a PC with an Intel processor and moved the harddrive from that PC to a PC with an AMD processor, well, that is not going to work. In that case you have to reinstall the operating system.

If you get no video output on the monitor

Some possible errors

  • No keyboard
    • Try an other keyboard
    • Try an USB keyboard in steed of an PS/2 one
  • No boot disk
    • Check the bootorder in the BIOS
    • Check for a left behind CD in the CD drive
    • Check for a left behind diskette in the diskette drive
    • Check the harddisk. See the next topic

Check the harddisk

The operating system does not get operational

  1. Check the harddisk for sounds
    1. Turn the PC off
    2. With your ear in the neighbourhood of the harddisk turn on the PC
      1. If you hear it spinning up and it makes a continuous sound continue with Harddisk errors
      2. If the harddisk makes no sound the heads have gotten stuck on the platters. This can be fixed by loosening the heads
      3. If it makes a ticking or clicking sound check the powersupply or try is the harddisk spins up on an other powersupply. If it still does not spin up the harddisk might be defective. Your data is lost unless
        1. you have a backup
        2. you are able to transfer the platters to an other identical drive
        3. you bring the harddisk to a data recovery company. This can be expensive

Harddisk errors

When

  • The POST screen(s) are shown on the monitor and there are disk and / or S.M.A.R.T. errors mentioned
  • The PC gives the normal beep when booting but it does not boot properly

then

  • If possible and you do not have it already make a backup of the data on the harddisk
  • If the PC boots but hangs when the operating system is loaded check the harddisk where the operating system on. A better way is to use Spinrite, on level 2 (in case of a SSD or level 5 in case of a spinning harddisk, because it will do its utmost best to recover all data. This can take a very long time

If your harddisk is all right but the PC is not operating properly follow the checklist below

Checking for external issues

  • Check if all other cables are properly connected to the PC
  • Check the monitor
    • Check if the mains cable is properly connected
    • Check if the mains cable is powered
    • Check if the video cables is properly connected
    • Check the monitor on an other PC
    • Check if the monitor is turned on if not turn it on
    • If the monitor has multiple video inputs check if the right input is selected via the menu or buttons
    • If possible check if the monitor is operating properly by connecting it to an other computer
  • Unplug any cable and device from the PC except for
    • The mains cable
    • The monitor
    • The keyboard
    • The mouse
  • Check the power
    • Check if the mains cable is not damaged
    • Try an other poweroutlet
    • Check if the mains cable is plugged in
    • Check if the mains cable is connected to the mains.
    • Check any switches on the power strip
    • Check if the power supply is switched on on the backside of the PC
  • Turn the PC on
    • Check if the power light is on
    • Listen if the fans are running
    • Listen for any beeps. Beeps are mentioned later in this checklist

Checking for internal issues

  • Precaution: After power off and disconnecting the mains press the power button to help discharging the PC
  • Precaution: Discharge yourself by touching big conducting, not painted, metal parts like the inside of the case before touching any components inside the PC and connectors on the outside
  • Precaution: Do not open the power supply unless you know what you are doing. In side there are dangerously high voltages which can harm you
  • Precaution: Place any removed components in or on an anti electrostatic bag or on a non shiny cardboard
  • Get the user manual of the motherboard. Usually it can be found on the website of the manufacturer
  • Open the case

Check the cables

  • Check if all cables are properly seated in the connectors
  • Check for damaged cables
  • Replace the cables with new ones.

Check the connectors

  • One by one disconnect the cables and reconnect them
    • Of the power switch
    • Of the power supply
    • Of the harddrive
    • Of the optical drives
    • Of the diskette drives

Check for unusual noises

  • If the PC makes unusual noises try to locate them. The power supply will be done later
    • Stop the fan of the CPU cooler for a brief moment by pressing lightly with your finger on the center disk
    • Disconnect any case fans
    • Power of the PC and unplug the power of the harddisk. Power up the PC

Check the airflow

It can be the case that components in the PC get to hot and thereby malfunction. Proper airflow might solve this issue. In stead of the brush you can also use canned air to loosen the dust

  • Loosen the dust in the case with a brush
  • Loosen the dust on any case fan with a brush
  • Loosen, from the outside the dust on the power supply fan with a brush
  • Loosen the dust on the CPU cooling block with a brush
  • Turn the case over and let the dust fall out.
  • Remove the dust which is fallen on the desk with a vacuum cleaner
  • A vacuum cleaner can also be used to clean the internals of the PC but there is a risk of electrical discharge and thereby damaging the PC
  • Some cases have bad airflow. Check if the air can flow proplery from the air intake to the power supply. The air intake is mostly on the front of the case. If the airflow seems not appropriate to you it is a good idea to replace the case for a bigger one. When changing the case often also a new, and probably better power supply is also needed

Check the power

  • Power the PC on and check if the green power LED on the motherboard is on if there is any. Check the manual for the existe

nce and location of the LED if you can not find it on the motherboard. If the LED is not on or there is no LED

  • Check if the 20 or 24 pole ATX power connector is connected properly
  • Check, if applicable, if the 4 pole 12 Volt connector (two yellow and two black wires) is connected properly
  • Check, if applicable, the 6 or 8 pole video card power connector(s) is connected properly
  • Check if these voltages are present by measuring them on the ATX connector. Be aware that the picture of the ATX connecor is bottom view
    • Ground is the black wire
    • 3.3 volt Orange wire
    • 5 volt. Red wire
    • 12 volt. Yellow wire
    • Minus 5 volt. White wire
    • Minus 12 volt. Blue wire
  • Check for bulged capacitors. If there are any they need to be replaced. If you do not have the time you can
  • Measure the voltage across them.
    • If the voltage is zero or about zero then it might be a good idea to replace these capacitors. An alternative is replacing the motherboard
    • If the voltage is about a voltage to be expected then the bulged capacitors are probably not the cause of the malfunction. They need to be replaced later if the motherboard is going to be used
  • Check if the CMOS CR2032 battery voltage is 3.2 volt or more. If it is not the case then replace it. Wait 10 minutes before inserting the new battery. The CMOS is cleared now. The default settings of the BIOS are loaded

Analyse POST beep and hexadecimal codes

Clear the CMOS

By clearing the CMOS default or similar BIOS settings will be loaded

  • Read the manual of the motherboard on how to clear the CMOS
  • General method: Remove the battery and wait for 10 minutes before replacing it. See this page of Intel on how to do it: How do I clear the CMOS?
  • If you can get in the BIOS sometimes the CMOS can be cleared there. See the manual on how to do it
  • To clear the CMOS use the jumper if available
    • Disconnect the mains.
    • Press the power button
    • Wait for a minute
    • Clear the CMOS:
      • On a Gigabyte motherboard put a jumper on the clear CMOS pins for 10 seconds and remove it
      • On motherboards of other manufacturers
        • Put the clear CMOS jumper in the clear CMOS position
        • Wait 10 seconds
        • Put the jumper in the other, storage, position
    • Continue testing

Analyse components

  • Remove all removable parts and connectors one by one form the motherboard and test the PC after every removal. Do not remove the CPU and the CPU fan. Disconnect:
    • The reset switch
    • Optical drives
    • Diskette drives
    • Harddisks
    • Remove
      • The power light connector
      • The harddisk light connector
      • The power switch connector
    • Remove any addon cards except for the video card
    • Remove the video card
    • Remove the memory sticks one by one
      • When all memory sticks are removed reseat one memory stick. Try this memory sticks in all slots
      • Repeat this for the other memory sticks ( if was more than one memory sticks in the motherboard )
    • Disconnect the PC speaker connector
  • Disconnect any internal cables which are not disconnected yet
  • Test the power supply for making unusual noise
    • Disconnect all cables on the power supply
    • Connect the power supply to the mains
    • If it makes unusual noise the fan probably needs replaced. Warning: Replace the fan only when you know what you are doing. There are dangerously high voltages inside the power supply which might harm you. You can also get an other power supply

Test the motherboard

When something is wrong the leds of the keyboard might blink. See the blink code page for the code evaluation

  • Remove the motherboard from the case
  • If the motherboard has bulged capacitors replace these capacitors
  • Check for short circuits
  • Connect to the motherboard
    • A separate power switch
    • A separate speaker
    • The keyboard
    • The Monitor (if it has onboard video
    • The videocard if it has no onboard video
      • Connect a monitor to the video card
    • From the Powersupply
      • The ATX connector
      • The 12V connector if applicable
  • Connect the mains to the powersupply
  • Repeat the applicable tests from above
  • If you have spare parts you can swap them with the parts which were on the motherboard
  • Again repeat the applicable tests from above
  • If the system still does not work the motherboard is probably the problem. Replace the motherboard
  • If there is an other motherboard
    • If it is an second hand or old motherboard check it for bulged capacitors
    • Swap the CPU with its fan over to the new motherboard
    • Start testing again using the above procedure backwards (more or less)

Stess testing

Run the CPU at full load (n is the number of (hyperthreaded) cores)

stress --cpu n --verbose

Post troubleshooting

  • When everything works fine and Spinrite is available test the harddisk on level 5
  • Make a backup of you data if you have not done it already

Main subjects on this wiki: Linux, Debian, HTML, Microcontrollers, Privacy

RSS
Disclaimer
Privacy statement
Bugs statement
Cookies
Copyright © : 2014 - 2022 Webevaluation.nl and the authors
Changes reserved.

This website uses cookies. By using the website, you agree with storing cookies on your computer. Also you acknowledge that you have read and understand our Privacy Policy. If you do not agree leave the website.More information about cookies
pc_troubleshooting.txt · Last modified: 10-03-2021 20:46 by wim